We stand behind the quality of our products and want to make our warranty coverage clear and straightforward.
✅ Minimum 1-Year Limited Warranty
Eligible GreenSweep products are covered by a minimum 1-year limited manufacturer warranty from the date of original retail purchase.
The warranty applies only to products:
- Purchased new from an authorised GreenSweep retailer
- Purchased by the original end customer
- Supported by valid proof of purchase from the original authorised retailer
- Used for normal residential purposes and in accordance with the product instructions
The warranty covers manufacturing defects in materials or workmanship, including faults affecting major components such as motors, belts and internal mechanisms.
❌ Secondary-Market & Resold Products
GreenSweep manufacturer warranties do not transfer or restart if a product is subsequently resold.
Products purchased through secondary-market channels are therefore not covered, including products purchased through:
- Liquidation or returns resellers
- Auction websites or auction houses
- Unauthorised third-party resellers
- Used or pre-owned marketplaces
- Returned, salvaged or liquidated inventory subsequently resold by another business
Returned products may already have been refunded, replaced or otherwise resolved through the original retailer or original warranty process.
Once a product enters a liquidation or secondary-market channel, GreenSweep has no control or visibility over its previous use, reason for return, handling, storage, condition or repair history. For this reason, a subsequent secondary-market purchase does not create a new manufacturer warranty.
The appearance of original packaging, seals or labels does not establish that a product qualifies as a new retail purchase for warranty purposes.
❌ What Is Not Covered
Our limited warranty does not cover:
- Products purchased through secondary-market, liquidation or auction channels
- Damage caused by misuse, neglect or improper assembly
- Commercial, rental or heavy-duty use unless specifically approved for that product
- Normal cosmetic wear and tear
- Damage caused by accidents or environmental conditions
- Modifications or unauthorised repairs
- Damage caused by incorrect maintenance, storage or use
- Products where the original proof of purchase cannot be provided
🔄 What We’ll Do
Where a product is confirmed to have a fault covered by the warranty, GreenSweep may, at its discretion:
- Provide replacement parts
- Repair the product
- Replace the product with an equivalent unit
The appropriate resolution will depend on the nature of the fault and product availability.
📝 How to Submit a Warranty Claim
To make a warranty claim, email support@greensweepco.com and provide:
- Your order number or original proof of purchase from GreenSweep or an authorised retailer
- A brief description of the issue
- Photos or video of the fault where requested
- The product model and serial number, where applicable
We may request additional information to confirm warranty eligibility and diagnose the issue.
📦 Do I Need to Return the Product?
In many cases, a full product return is not required. However, GreenSweep may request that the product or a faulty component is returned for inspection before approving or completing a warranty claim.
💬 Need Help?
Our support team is happy to assist with troubleshooting and product support, including where a product falls outside of warranty coverage.
Contact us at support@greensweepco.com.
This limited warranty is provided in addition to any rights you may have under applicable consumer law.
